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Special needs at Heathrow Airport Heathrow special needs travellers
Also check out Heathrow Departure and Arrivals

Heathrow Express has a range of features to make travelling and access to facilities easier for everyone.
For further information on access, please check one of the below:

1.Onboard
All of our trains have dedicated areas for passengers using wheelchairs in both Express Class (two positions) and First Class (one position).
A call for help button (see above) is located alongside each wheelchair position.
Our genourously proportioned washroom facilities were designed with special needs customers in mind and are easily accessible from the dedicated wheelchair areas in Express Class.
Our onboard PA system is fitted with an induction loop.

2. Arriving at Paddington
If you are taking a taxi to Paddington you will be dropped off at the clock arch which is situated outside the station, alongside platform 1. (note that there are no lifts from London Underground platforms into Paddington mainline station)

3. At Heathrow
There is a free service provided by Skycaps to provide assistance to passengers with special needs. You can request wheelchair push/provision or help with baggage in order to reach check-in. To pre-book or organise assistance to and from our station at the airport, please call Skycaps on 020 8745 6011/5727
4. Heathrow Express platforms
There is induction loop coverage at the stations at Heathrow for any public address announcements in these areas. Moving on or off the platform you will need to pass through a trolley barrier. These are designed to keep trolleys off our platforms where they would prove dangerous, but once lifted, the barrier gives 1000mm clear access. Just contact on of our Customer Service Representatives who will lift the trolley barrier for you.

Access from terminals
5. Heathrow Terminal 1
From the terminal, look for the lifts and press the button for 'Trains'. Sit near the rear of the train and follow the signs turning right once off the platform. Either way, access is typically 3/4 minutes.
6. Heathrow Terminal 2/3
Follow the signs to our platforms - there are floor arrows and hanging signs along the route. Coming into Heathrow, sit near the front of the train and follow the signs turning left once off the platform. Lifts or escalators take you up to the terminal walkways. Allow 5 minutes for terminal 3, and 6 for terminal 2.
Trolleys and assistance are available from all our platforms
7. Heathrow Terminal 4
There is direct access between our platforms and Terminal 4 via either lifts or escalators, taking typically 3 minutes from platform to the flight check-in area by lift. Just follow
the signs. Heathrow special needs travellers Top

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