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Special
needs at Heathrow Airport 
Also check out Heathrow
Departure and Arrivals
For further information on access, please check one of the below:
1.Onboard
All of our trains have dedicated areas for passengers using wheelchairs
in both Express Class (two positions) and First Class (one position).
A call for help button (see above) is located alongside each wheelchair
position.
Our genourously proportioned washroom facilities were designed with special
needs customers in mind and are easily accessible from the dedicated wheelchair
areas in Express Class.
Our onboard PA system is fitted with an induction loop.
2.
Arriving at Paddington
If you are taking a taxi to Paddington you will be dropped
off at the clock arch which is situated outside the station, alongside
platform 1. (note that there are no lifts from London Underground platforms
into Paddington mainline station)
3.
At Heathrow
There is a free service provided by Skycaps to provide
assistance to passengers with special needs. You can request wheelchair
push/provision or help with baggage in order to reach check-in. To pre-book
or organise assistance to and from our station at the airport, please
call Skycaps on 020 8745 6011/5727
4. Heathrow Express platforms
There is induction
loop coverage at the stations at Heathrow for any public address announcements
in these areas. Moving on or off the platform you will need to pass through
a trolley barrier. These are designed to keep trolleys off our platforms
where they would prove dangerous, but once lifted, the barrier gives 1000mm
clear access. Just contact on of our Customer Service Representatives
who will lift the trolley barrier for you.
Access
from terminals
5.
Heathrow Terminal 1
From the terminal, look for the lifts and press the button for 'Trains'.
Sit near the rear of the train and follow the signs turning right once
off the platform. Either way, access is typically 3/4 minutes.
6.
Heathrow Terminal 2/3
Follow the signs to our platforms - there are floor arrows and hanging
signs along the route. Coming into Heathrow, sit near the front of the
train and follow the signs turning left once off the platform. Lifts or
escalators take you up to the terminal walkways. Allow 5 minutes for terminal
3, and 6 for terminal 2.
Trolleys and assistance are available from all our platforms
7. Heathrow Terminal 4
There is direct access between our platforms and Terminal 4 via either
lifts or escalators, taking typically 3 minutes from platform to the
flight check-in area by lift. Just follow
the signs.
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Accessibility and Disability
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